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Summit Development

Embarking the Offshore Development for a World Class Insurer

Summit Development

Embarking the Offshore Development for a World Class Insurer

Business Challenge:

One of the major challenges that the customer faced was its technology team was parting ways with them. Lots of projects were on the pipeline and it was of strategic importance for customer’s business to solve this challenge immediately. The customer was looking for a partner who could support their product roadmap seamlessly by handling this niche technology and deliver results without the slightest hiccup.

Customer Location’s:

USA

Solution Overview:

NetServ addressed customer’s business problem by leveraging the outsourcing engagement to its fullest capability.

Our Approach:

  • Identified appropriate resources for training
  • Defined a well-rounded target by creating a skill matrix for all functionalities across all resources to monitor the learning process
  • Worked alongside tech team to validate our approach, design and development at every stagegate
  • Took ownership on Production tickets (frequently connecting with customer on the topics which were critical and complex) to gain confidence.
  • Assumed full responsibility for the new strategic projects and worked independently to deliver the desired outcomes.
  • Provided suggestions and recommendation for new enhancements.

Technologies Used:

Services Delivered:

  • Planning and Estimation
  • Design and Development
  • End-to-end Testing
  • Product Deployment Support
  • Technical Support (e.g., rating and modeling)
  • Production Server Support
  • Integration with External Systems

Benefits:

  • Customer gained confidence and trust of NetServ after the successful release of major products with no final production issues.
  • Customer increased the flexibility and quick response time that NetServ brought from the development activities.
  • NetServ’s ability to quickly restructure for changing needs and easier adaptation to new changes was highly appreciated.
  • Within a span of three years, NetServ was instrumental in the production release of 10 products within planned timelines resulted in an increased ROI.
  • All the above pushed the limits of the customer to get ahead in a competitive marketplace.

Business Challenge:

One of the major challenges that the customer faced was its technology team was parting ways with them. Lots of projects were on the pipeline and it was of strategic importance for customer’s business to solve this challenge immediately. The customer was looking for a partner who could support their product roadmap seamlessly by handling this niche technology and deliver results without the slightest hiccup.

Customer Location’s:

USA

Solution Overview:

NetServ addressed customer’s business problem by leveraging the outsourcing engagement to its fullest capability.

Our Approach:

  • Identified appropriate resources for training
  • Defined a well-rounded target by creating a skill matrix for all functionalities across all resources to monitor the learning process
  • Worked alongside tech team to validate our approach, design and development at every stagegate
  • Took ownership on Production tickets (frequently connecting with customer on the topics which were critical and complex) to gain confidence.
  • Assumed full responsibility for the new strategic projects and worked independently to deliver the desired outcomes.
  • Provided suggestions and recommendation for new enhancements.

Technologies Used:

Services Delivered:

  • Planning and Estimation
  • Design and Development
  • End-to-end Testing
  • Product Deployment Support
  • Technical Support (e.g., rating and modeling)
  • Production Server Support
  • Integration with External Systems

Benefits:

  • Customer gained confidence and trust of NetServ after the successful release of major products with no final production issues.
  • Customer increased the flexibility and quick response time that NetServ brought from the development activities.
  • NetServ’s ability to quickly restructure for changing needs and easier adaptation to new changes was highly appreciated.
  • Within a span of three years, NetServ was instrumental in the production release of 10 products within planned timelines resulted in an increased ROI.
  • All the above pushed the limits of the customer to get ahead in a competitive marketplace.